Terms of service

Last updated: August 17, 2026

These Terms of Service (“Terms”) govern your use of the VELZI website, online store, products, and related services.

Throughout these Terms, “VELZI,” “we,” “us,” and “our” refer to VELZI.

By accessing our website or purchasing from us, you agree to these Terms.

1. CONTACT INFORMATION

VELZI
4323 N 78th Street
Scottsdale, AZ 85251
United States

Email: wesleysteben@gmail.com
Phone: (253) 797-3294

2. OUR ONLINE STORE

Our online store is hosted by Shopify.

Shopify provides the ecommerce technology that allows us to offer our products and services.

Your purchase is made from VELZI.

3. ELIGIBILITY

By using this website, you represent that you are legally permitted to enter into a binding agreement or that you are using the website with the permission of a parent or legal guardian where required.

4. PRODUCTS

We make reasonable efforts to accurately display and describe our products.

Product appearance may vary slightly because of:

• Screen settings
• Manufacturing variations
• Product updates
• Packaging changes
• Photography and lighting

We may modify or discontinue products where permitted by law.

5. ORAL-CARE INFORMATION

VELZI products are consumer oral-care products.

Information on our website is provided for general product information and is not medical, dental, diagnostic, or treatment advice.

VELZI products are not intended to diagnose, treat, cure, or prevent any medical or dental condition unless expressly stated and lawfully substantiated.

For individual oral-health questions, consult an appropriate dental or healthcare professional.

6. PRICING

Prices are displayed in U.S. dollars unless stated otherwise.

The price shown at checkout is the price applicable to your purchase, together with any clearly disclosed taxes, shipping charges, or discounts.

We may change prices before an order is placed.

7. ORDERS

Submitting an order does not guarantee acceptance.

We may cancel or refuse orders where reasonably necessary because of:

• Suspected fraud
• Payment failure
• Pricing or technical errors
• Inventory issues
• Shipping restrictions
• Suspected abuse
• Violation of these Terms

If we cancel an order after collecting payment, an appropriate refund will be issued.

8. BILLING INFORMATION

You agree to provide accurate, current, and complete billing, shipping, and contact information when placing an order.

9. PAYMENT

Payments are processed through Shopify Payments and/or other payment providers available through our checkout.

By providing payment information, you represent that you are authorized to use the selected payment method.

We do not charge recurring subscription fees unless a recurring-purchase option is clearly disclosed and affirmatively selected.

10. SHIPPING

VELZI currently ships within the United States only.

Shipping is governed by our Shipping Policy, which forms part of these Terms.

11. RETURNS AND REFUNDS

Returns, refunds, cancellations, defective items, and damaged items are governed by our Return and Refund Policy.

12. PERSONAL HYGIENE PRODUCTS

Because toothbrushes and replacement brush heads are personal hygiene products, opened or used products may not qualify for change-of-mind returns.

This does not limit legal rights regarding defective, damaged, incorrect, or nonconforming products.

13. PRODUCT USE

Customers are responsible for using products according to the provided instructions and their normal intended purpose.

To the extent permitted by law, VELZI is not responsible for damage caused by:

• Misuse
• Improper charging
• Unauthorized modifications
• Improper storage
• Failure to follow instructions
• Accidents
• Use outside the product’s intended purpose

14. WEBSITE USE

You may not use the website to:

• Violate any law
• Commit fraud
• Interfere with website security
• Introduce malicious software
• Submit fraudulent payment information
• Impersonate another person
• Infringe intellectual-property rights
• Interfere with another customer’s use of the website

15. INTELLECTUAL PROPERTY

Unless otherwise stated, the VELZI name, original website content, graphics, branding, photographs, and design materials are owned by or licensed to VELZI and are protected by applicable intellectual-property laws.

16. THIRD-PARTY SERVICES

Our website may use or link to third-party services including:

• Shopify
• Payment providers
• Shipping providers
• Analytics providers
• Advertising platforms
• Social-media platforms

We are not responsible for third-party websites or services outside our reasonable control.

17. USER SUBMISSIONS

If you submit reviews, feedback, photos, videos, or other content to VELZI, you represent that you have the right to provide that content and that it does not violate another person’s rights.

VELZI will not intentionally present fabricated reviews as genuine customer reviews.

18. ERRORS AND INACCURACIES

Our website may occasionally contain typographical errors, inaccuracies, or omissions.

Where permitted by law, we may correct errors and update information.

If an error materially affects an order already placed, we will make reasonable efforts to contact you and resolve the issue.

19. WEBSITE AVAILABILITY

We do not guarantee that our website will always be uninterrupted, error-free, or available.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VELZI will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from use of the website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded.

21. PRIVACY

Use of personal information is governed by our Privacy Policy.

22. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Updates become effective when posted unless otherwise required by law.

24. GOVERNING LAW

These Terms are governed by applicable United States federal law and the laws of the State of Arizona, except where applicable consumer-protection laws require otherwise.

25. CONTACT

VELZI
4323 N 78th Street
Scottsdale, AZ 85251
United States

Email: wesleysteben@gmail.com
Phone: (253) 797-3294