Shipping policy
SHIPPING POLICY
Last updated: August 17, 2026
VELZI currently ships to addresses within the United States only.
CONTACT INFORMATION
VELZI
4323 N 78th Street
Scottsdale, AZ 85251
United States
Email: wesleysteben@gmail.com
Phone: (253) 797-3294
ORDER PROCESSING
Orders are generally processed within 1–3 business days.
Business days are Monday through Friday and exclude U.S. federal holidays.
Orders placed during weekends, holidays, promotional periods, or unusually high order volume may require additional processing time.
If a significant delay affects your order, we will make reasonable efforts to notify you.
ESTIMATED DELIVERY
After processing, most U.S. orders are expected to arrive within approximately 5–12 business days.
Delivery estimates are not guaranteed.
Actual delivery times may vary due to:
• Destination
• Carrier delays
• Weather
• Holidays
• Address issues
• High shipping volume
• Events outside our reasonable control
THIRD-PARTY FULFILLMENT
VELZI may use third-party warehouses, suppliers, logistics companies, or fulfillment partners to store, pack, and ship orders.
Your order may therefore ship from a location other than our Scottsdale, Arizona business address.
VELZI remains your point of contact for customer support regarding the order.
ORDER TRACKING
When tracking information becomes available, it will be sent to the contact information provided with your order.
Tracking information may take time to update after the carrier receives the shipment.
SHIPPING ADDRESS ACCURACY
Customers are responsible for providing an accurate and complete shipping address.
If you notice an error after ordering, contact us immediately at:
wesleysteben@gmail.com
We cannot guarantee that an address can be changed after an order enters fulfillment.
DELAYED ORDERS
If your package appears significantly delayed, contact us at:
wesleysteben@gmail.com
Please include your order number.
We will make reasonable efforts to investigate the shipment with the carrier or fulfillment provider.
PACKAGES MARKED DELIVERED
If tracking shows your package as delivered but you cannot locate it:
1. Check the delivery location and surrounding area.
2. Ask members of your household.
3. Check with neighbors where appropriate.
4. Contact the shipping carrier.
5. Contact VELZI if the shipment still cannot be found.
We will assist with reasonable carrier investigations when possible.
DAMAGED SHIPMENTS
If your order arrives damaged, take photos of the package and product and contact us promptly at:
wesleysteben@gmail.com
Please include your order number and photographs showing the damage.
UNITED STATES ONLY
VELZI currently accepts orders for delivery within the United States only.
We do not currently offer international shipping.
CONTACT
VELZI
4323 N 78th Street
Scottsdale, AZ 85251
United States
Email: wesleysteben@gmail.com
Phone: (253) 797-3294