Refund policy
RETURN AND REFUND POLICY
Last updated: August 17, 2026
At VELZI, we want you to feel confident ordering from us. Please review this policy before making a purchase.
CONTACT INFORMATION
VELZI
4323 N 78th Street
Scottsdale, AZ 85251
United States
Email: wesleysteben@gmail.com
Phone: (253) 797-3294
30-DAY RETURN WINDOW
We accept eligible return requests within 30 days of delivery.
To be eligible for a standard return, the item must be unused, in the same condition in which it was received, and returned with its original packaging and included accessories.
Because toothbrushes and replacement brush heads are personal hygiene products, products that have been opened, used, placed in the mouth, or otherwise exposed to personal use are not eligible for change-of-mind returns.
This hygiene restriction does not limit your rights if the product you received is defective, damaged, incorrect, or otherwise required to be accepted under applicable law.
HOW TO REQUEST A RETURN
Before sending any return, contact us at:
wesleysteben@gmail.com
Please include:
• Your full name
• Order number
• Reason for the return
• Photos or video if the item arrived damaged, defective, or incorrect
Returns sent without contacting us first may not be accepted.
Approved returns should be sent to:
VELZI
4323 N 78th Street
Scottsdale, AZ 85251
United States
RETURN SHIPPING
For standard change-of-mind returns, the customer is responsible for the cost of return shipping.
Original shipping charges, if any, are non-refundable unless the return results from an error by VELZI or applicable law requires otherwise.
If your item is damaged, defective, or incorrect, contact us before returning it. If your claim is approved, we will provide an appropriate refund, replacement, or return solution.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at wesleysteben@gmail.com.
Include your order number and clear photos or video showing the issue.
After reviewing the issue, we may provide a replacement, refund, or other appropriate resolution.
NON-RETURNABLE ITEMS
For health and hygiene reasons, we do not accept change-of-mind returns for:
• Used toothbrushes
• Opened or used brush heads
• Products that have been placed in the mouth
• Products showing signs of personal use
• Products damaged through misuse or improper care
This does not apply where the item is defective, damaged, incorrect, or where applicable law requires otherwise.
EXCHANGES
We do not currently offer direct exchanges.
If an eligible return is approved, you may place a new order for the product or variant you prefer.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at:
wesleysteben@gmail.com
We will attempt to cancel orders that have not yet entered fulfillment.
Once an order has been processed, shipped, or handed to a fulfillment provider, cancellation may no longer be possible.
REFUNDS
Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.
Approved refunds are issued to the original payment method.
Please allow up to 10 business days after approval for your bank or payment provider to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at wesleysteben@gmail.com.
CONTACT
VELZI
4323 N 78th Street
Scottsdale, AZ 85251
United States
Email: wesleysteben@gmail.com
Phone: (253) 797-3294