VELZI CUSTOMER CARE
Shipping
Effective date
September 1, 2026.
Order processing
Orders begin processing after payment is accepted. Please review your name and shipping address carefully before placing your order. If you notice an error, email support@tryvelzi.com as soon as possible. We cannot guarantee changes after an order has entered fulfillment.
Estimated delivery
Most orders are expected to arrive within 4–10 business days after purchase. Delivery dates are estimates rather than guarantees and may be affected by weekends, holidays, carrier delays, severe weather, or an incomplete address.
Shipping destinations and charges
Available destinations, shipping methods, and any shipping charge are shown during checkout before payment. If a destination is unavailable at checkout, we cannot currently ship there.
Tracking
When tracking is available, a shipping confirmation is sent to the email address provided with the order. Tracking may take time to update after the carrier receives the package.
Incorrect or undeliverable addresses
Customers are responsible for entering a complete and accurate delivery address. If a package is returned because an address was incorrect or undeliverable, additional shipping charges may apply before it can be sent again.
Lost, damaged, or incorrect orders
Email support@tryvelzi.com with your order number if your shipment appears lost, arrives damaged, or contains the wrong item. Include photographs of damaged or incorrect items when possible so we can review the issue quickly.
Contact
For shipping questions, contact support@tryvelzi.com.