VELZI CUSTOMER CARE
Privacy policy
Effective date
September 1, 2026.
Information you provide
When you place an order, contact us, or request support, we may receive your name, email address, shipping and billing details, order information, and the contents of your communications.
Information collected automatically
When you use the storefront, we and our service providers may collect limited technical and usage information such as your IP address, device and browser type, referring page, pages viewed, approximate location derived from IP address, campaign parameters, and interactions with the site. Cookies, pixels, or similar technologies may be used for essential functionality, security, analytics, and advertising attribution.
Payments and checkout
Checkout and payment processing are provided by Whop and its payment partners. Those providers collect and process payment and transaction information under their own policies. VELZI does not intentionally receive or store complete payment-card numbers on this storefront.
How we use information
We use information to process and deliver orders, provide support, communicate about purchases, maintain and secure the storefront, prevent fraud or misuse, measure site performance and advertising attribution, improve the customer experience, and comply with legal obligations.
How information is shared
We may share relevant information with providers that help operate the store, including checkout and payment providers, shipping carriers, hosting providers, analytics services, customer-support tools, and professional advisers when reasonably necessary. We may also disclose information when required by law or to protect the rights, safety, and security of VELZI, our customers, or others. VELZI does not sell personal information for money.
Data retention
We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain business and tax records, prevent fraud, resolve disputes, and meet legal obligations.
Your choices
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information. You may also be able to restrict or object to some uses. Email support@tryvelzi.com to make a request. We may need to verify your identity before completing it, and some information may be retained where legally permitted or required.
Children
The storefront is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Security
We use reasonable administrative and technical measures intended to protect information. No method of internet transmission or electronic storage can be guaranteed completely secure.
Changes to this policy
We may update this policy as our practices or legal requirements change. The effective date above identifies the current version.
Contact
For privacy questions or requests, email support@tryvelzi.com.