VELZI CUSTOMER CARE
Returns
Effective date
September 1, 2026.
30-day return eligibility
Unopened and unused VELZI products in their original packaging may be returned within 30 days of delivery. Because oral-care products are personal-use hygiene items, opened or used products cannot be returned unless they arrived damaged, defective, or incorrect.
Damaged, defective, or incorrect products
If your order arrives damaged, defective, or different from what you ordered, email support@tryvelzi.com with your order number and photographs when possible. After review, we will replace the affected product at no additional cost or provide another appropriate resolution.
Starting a return
Email support@tryvelzi.com before sending anything back. Include your order number and the reason for the return. Approved requests receive return instructions and the correct return address. Items sent without prior authorization may not be accepted.
Return shipping
For an eligible return made because you changed your mind, return shipping costs are the customer’s responsibility. VELZI covers reasonable return or replacement shipping for confirmed damaged, defective, or incorrect products.
Refunds
Eligible refunds are issued to the original payment method after the returned product is received and inspected. Original shipping charges, if any, are not refundable unless the order was damaged, defective, or incorrect. Payment providers may take 5–10 business days to display an approved refund.
Order cancellations
Contact support@tryvelzi.com immediately if you need to cancel an order. We will try to help, but cancellation cannot be guaranteed once fulfillment has started.
Contact
For return or replacement help, contact support@tryvelzi.com.